Bangoe.com Return Policy


Bangoe.com offer returns for items within 15 days of receipt of shipment.

You may return any of the following items to Bangoe.com, for any reason, for a full refund (we'll also refund the return shipping cost, if the return is a result of our error or if the item qualifies for Free Returns) within 15 days of delivery of your shipment (including gifts):

  • Any book in its original condition
  • Any unopened (still in its plastic wrap) CD, DVD, VHS tape, software, or video game
  • Unworn jewelry, watches, shoes, clothing and accessories (see "Returning Jewelry and Watches" and "Returning Shoes, Clothing & Accessories" below for more details)


You may return eligible baby items and toys to Bangoe.com, for any reason, for a full refund (we'll also refund the return shipping cost, if the return is a result of our error) within 20 days of delivery of your shipment (including gifts). Also, most health and personal care items can be returned within 30 days of delivery (subject to the exclusions below).

Please note that we cannot accept the return of opened items, some health and personal care items, grocery items, or items returned more than 15 days past delivery (20 days for eligible baby items and toys; 30 days for eligible health and personal care items). We can only process returns and refunds for items purchased at Bangoe.com.


Replacement of Damaged of Defective Items

If you received a defective item that is sold by Bangoe.com and need to replace it with the same item, visit our Returns Center to request a replacement. Items that are fulfilled by Bangoe.com can't be replaced, but may be returned.

Back to the top

Using our Return Mailing Label

The return mailing labels obtained from the Bangoe.com Returns Center are valid only for returns shipped within Southern Africa. However, you can still use the Returns Center for items shipped from Bangoe.com to outside of Southern Africa.

Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.

If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.

If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be the equivalent to our standard shipping costs for that item.

Returning a Gift

Gift returns are confidential. The Returns Center allows gift recipients and gift givers to return items fulfilled by Bangoe.com, even if the order wasn't marked as a gift when it was purchased. The type of refund or credit you receive depends on how the gift was purchased and how it's returned.

Once your return is processed, we'll send an Bangoe.com Gift Card in the amount of the returned item(s) to the email address you enter on the Returns Center form. If you're the gift giver, you'll receive a refund to the original payment method. You'll need the order number to complete the returns process; this can be found on the packing slip. If you don't have an order number, please contact us.

Back to the top

Returning a Gift Card


  • Gift Cards are not returnable after purchase (except as required by law).


Back to the top

Returning Automotive Items with a Published Manufacturer's Warranty

If you have purchased an automotive item shipped from and sold by Bangoe.com, Bangoe will directly honor the manufacturer's published warranty. Please contact Bangoe Customer Service for assistance with a warranty claim.

For items purchased from a seller other than Bangoe.com please contact the seller.

Back to the top

Returning Baby Items and Toys

Eligible baby items and toys purchased from Bangoe.com, or a seller but fulfilled by Bangoe, are easily returned within 20 days of receipt of shipment via the Returns Center. All other baby items and toys purchased from Bangoe.com or a seller are easily returned within 15 days of delivery. Returns should be in new and unopened condition. You won't be charged return shipping costs for your return.

To initiate a return of an item, whether purchased from Bangoe.com or a seller, please visit the Returns Center. To view a seller's return policy, click Return Items in the Returns Center, then click the "seller profile" link to reach the seller's storefront. From there, you can read more about the seller and its return policy.

Back to the top

Returning Breast Pumps

Bangoe.com and most sellers accept returns of unused breast pumps that are in their original condition with the factory seal and packaging intact.

Breast pumps purchased from Bangoe.com are easily returned within 20 days of delivery of shipment via the Returns Center. Breast pumps purchased from a seller are easily returned within 15 days of delivery. Returns should be in new and unopened condition. You won't be charged return shipping costs for your return.

To initiate a return of an item, whether purchased from Bangoe.com or a seller, please visit the Returns Center. To view a seller's return policy, click Return Items in the Returns Center, then click the "seller profile" link to reach the seller's storefront. From there, you can read more about the seller and its return policy.

Back to the top

Returning Electronics

Electronics purchased from Bangoe.com, or a seller but fulfilled by Bangoe, can be returned to Bangoe.com within 15 days of delivery of shipment via our Returns Center. These items must be in new condition with original packaging and accessories. We cannot accept returns of products (including musical instruments, televisions, or consumer electronics) missing the serial number or UPC; we will not issue refunds for such items.

Note: Before returning items on which you've saved personal information, such as laptops, cameras, or other electronic devices, erase this information completely.

Televisions

Televisions purchased from Bangoe.com, or a seller but fulfilled by Bangoe, can be returned free of charge to Bangoe.com within 15 days of delivery of shipment via our Returns Center.

The TV must be in new condition with the original packaging and accessories. Products missing the serial number or UPC cannot be accepted; refunds will not issue refunds for such items.

Bangoe.com is happy to accept returns for large TVs that are shipped via a specialty shipper. Bangoe.com also offers free returns for eligible TVs that are shipped via a specialty shipper (TVs 50 inches and above, or any plasma TV). These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. If you need to return a TV purchased from Bangoe.com, or a seller but fulfilled by Bangoe.com, that was shipped via a specialty shipper, visit the Returns Centre and request the return. We'll follow up with instructions for returning the TV.

Back to the top

Returning Grocery Items

Grocery items and wine are not returnable to Bangoe but may be refunded or replaced.

Back to the top

Returning Hazardous Materials


  • Hazardous materials, including flammable liquids or gases are not returnable to Bangoe.
  • Contact the manufacturer directly for service, warranty, return, and refund information.


Back to the top

Returning Jewelry and Watches


  • Jewelry items and watches with a value of P1, 000.00 or more should be returned using a trackable shipping method.
  • All product packaging (boxes, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
  • Any items returned without original documentation will be rejected.
  • The items must be in new and unworn condition in the original packaging.
  • Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.


Back to the top

Returning Shipments without a Packing Slip

If you ordered an item that you want to return but can't find the packing slip, you can still return it via our Returns Center. You'll be asked to select the relevant order from Your Account.

If you want to return an item that was given to you as a gift, you can also return it via our Returns Center. However, you will first need to ask the person who purchased the gift for you for the order number.

Back to the top

Returning Shoes, Clothing and Accessories


  • Shoes, clothing and accessories purchased from Bangoe.com, or a seller but fulfilled by Bangoe, can be returned free of charge to Bangoe.com within 15 days of delivery of shipment via our Returns Center.
  • The items must be in new and unworn condition in the original packaging.
  • The items should be returned using a trackable shipping method.
  • Items from The Drop collections are eligible for returns, but a return shipping fee will be deducted from your refund due because the item is made-on-demand for you.

Free Shipping

Free 2 Day Shipping Countrywide

Online Support 24/7

Support Online 24 hours a day

Money Return

Back guarantee under 7 days

Member Discount

On every order over P500.00